What is Auto Replenishment?
Flexoplex Auto Replenishment program is the most convenient way for you to get the products you want delivered to you on a regular schedule. The service is easy to use and customizable, so you can make changes online whenever you need. To top it off, you will receive Discount + Free Shipping on all Auto Replenishment orders!
You always have complete control over your Auto Replenishment orders. You can always Skip or Cancel Subscription anytime by visiting 'Auto Replenishment' page located within your account. Changes to orders can be made any time outside of 24 hours prior to the next scheduled shipment date. We send an email reminder 10 days before each order ships.
How do I join Auto Replenishment?
Joining Flexoplex Auto Replenishment is easy; it can be done while browsing a product page or reviewing items in your shopping cart. To subscribe, simply select the Auto Replenishment option for your desired product and then check out as normal. Please note that you must have a PayPal account to use this feature. Creating one is just as easy!
What will happen after I join Auto Replenishment?
After you join Flexoplex Auto Replenishment, you will receive an email confirming your subscription. You will be able to manage your Auto Replenishment from your account under “Order” Page.
We will place your Auto Replenishment orders automatically. We will send you an email reminder 10 days before each Auto Replenishment order. You will also receive email notifications regarding other important information related to your Auto Replenishment account such as, if you cancel or skip your subscription, and confirmation when an order is placed successfully.
How do I make changes to my Auto Replenishment?
Once you've joined, Auto Replenishment is easy to manage. You can skip an order or cancel a subscription by visiting the 'Auto Replenishment' section in your account. Please allow up to 24 hours for modifications or cancellations to be processed.
Skip an Order:
To skip a subscription order, visit the 'My Auto Replenishment' tab within 'Subscription Details' and click the 'Skip Order' button to skip the entire order. The order will be delivered on the next scheduled subscription date.
To cancel a subscription item, please visit the 'My Auto Replenishment' tab within 'Subscription Details' and click "Stop Replenishment". You'll be prompted to confirm this action and indicate your reason for cancelling, which will allow us to use your feedback to improve this service.
Once you've selected a cancel reason and clicked the 'Stop Replenishment' button, your subscription will be cancelled and no future orders will be placed. You will receive an email notification confirming this action.
Please allow up to 24 hours for any modifications or cancellations to be processed.
Can I add items to my next order with an existing subscription?
No, You need to place a new order for additional items.
What types of payments are accepted for Auto Replenishment?
All Auto Replenishment subscriptions require PayPal. Alternative payment forms, such as credit or debit card payment, cannot be accepted.
What will happen if my Auto Replenishment item is on sale?
Each Auto Replenishment order automatically receives a Discount and free shipping year round. This promotional offer does not stack with other promotional offers, including our free samples program. If you are wanting to take advantage of a promotional offer outside of your Discount and Free Shipping, you may delay your Auto Replenishment order by using the ‘Skip Subscription’ option in your ‘Auto Replenishment’ section of your account and place your order manually with the alternate promotional offer.